Online Registration Required
All new members must register for classes online prior to attending a class to guarantee their spot.
If you try to attend class without prior registration, you will not be permitted to attend class due to the studio’s insurance policies.
New members may register at the studio prior to their class or anytime during studio business hours.
Rok Your Assetz will enforce a late policy for all classes.
Please arrive on time to class. If class starts and you have not arrived for your scheduled class, members on the wait list will be given the available spots.
Studio staff will not let any member take class if they arrive 5 minutes after the scheduled class. Latecomers will not be allowed to attend their scheduled class.
Those who arrive after the studio’s 5 minute late policy and would still like to attend class will be charged a $10 late fee to participate. Members will be charged with a credit card they have on file with Rok Your Assetz. Members with class drop in credits will be charged 1 or 2 class credits.
Please have respect for fellow students and your instructors by attending classes on time.
Rok Your Assetz has a 24-hour cancellation policy
Rok Your Assetz has a 2-hour class cancellation window policy. If you do not attend class or cancel within that 2-hour window before the start of your class, you will forfeit your class purchase and you will be charged a $20 late cancellation fee.
Any member that has a scheduled private lesson or personal training session and does not cancel their session with that instructor within the 2-hour cancelation window will be charged for half the session amount as well as our $20 studio fee.
Rok Your Assetz Memberships are eligible to be cancelled after the initial 3-month commitment has been fulfilled.
Canceling memberships requires 30 days notice to stop payment and must have fulfilled the first 3-months of membership.
Canceling memberships without 30 days notice will result in a $69 studio cancellation fee.
All memberships must be cancelled through the studio directly.
Freezing Membership Account
Members are able to freeze their memberships after their initial 3-month contracts have been fulfilled.
Members can only freeze their accounts for the following reasons and must provide documentation to studio. (Travel, illness, maternity or relocation)
Members may only freeze accounts twice a year with a limit of a 3-month period in total.
If you have registered for a class and do not cancel, email, or call the studio to cancel, you will be considered a no show.
Members who are consistent no shows for their pre-registered classes will be locked out of the Mindbody System and must contact the studio directly to regain class access.
CLASS CANCELLATIONS BY THE STUDIO
If any class has less than 4 participants registered, class will be canceled. We will do our best to cancel any class at least 2-3 hours before the designated class start time.
Members will only be notified via email. The studio or instructor is not responsible for outdated email addresses.
If we cancel any class and you were never notified, please contact the studio via email immediately.
Rok Your Assetz Fitness Studio has a no-tolerance harassment and discrimination policy. This includes sexual conduct.
Any instructor proven to be harassing or discriminating against any member or other staff members is subject to termination.
Any member proven to be harassing or discriminating against any member, instructor or other staff members of Rok Your Assetz Fitness studio is subject to immediate member contract termination with absolutely no contract refunds or reimbursement if member is under studio contract.
REFUNDS & TRANSFERS
All sales are final. There are no cash value refunds.
Class credits and memberships are also non-transferable due to membership liability policies.
CLASS WAIT LIST
When classes are full, you can sign up to be on the wait list. (Mindbody System)
When a spot opens up, you will receive an automatic email letting you know you have been added to class.
Please continue to check your email up to one hour prior to class starting.
PHOTOS & FILMING
Rok Your Assetz does not allow any filming or photo sessions during classes.
We absolutely respect the privacy of all our members and instructors.
Photos & filming are allowed to take place before or after classes with instructors present and studio permission.
Instructor’s authorization is required to film or photograph them during studio hours.
CELL PHONE USE
Members are not allowed to use or answer their personal cell phones during classes.
Members can take personal or business calls in the studio lobby.
Please have respect for fellow students and your instructors attending classes.
You must be 18 and over to attend classes at Rok Your Assetz Fitness Studio.
Children are not allowed in the studio for liability reasons
All Rok Your Assetz Fitness members, instructors, staff members, vendors and costumers/patrons will be monitored 24 hours, 7 days a week with a live feed owner only access security camera and security company access.
We ask that all studio instructors, members, staff members and vendors use our studio restrooms/changing rooms to change clothes at all times due to security monitoring cameras.
Any studio members caught or proven to be stealing for Rok Your Assetz Fitness Studio or the facility will be terminated immediately from their member contracts as well as subject to criminal action.
Stealing (studio merchandise, cash, cell phones, iPods, iPads, jewelry, wallets, purses, from the lost and found, etc…) from members, other instructors, staff members and studio owners is absolutely prohibited at any time.
If you are still in a membership contract you will be liable for any early termination fees.
FOOD & BEVERAGES
Absolutely No food, gum or beverages are allowed on premises with the exception of water.
Rok Your Assetz Fitness Studio will provide a variety of drinks/juices and health snacks for members to purchase from.
All members must be respectful and courteous to studio instructors, staff members and each other.
Rok Your Assetz Fitness Studio reserves the rights to refuse business to any member we deem necessary.
All members will have full access to our studio boutique.
Rok Your Assetz boutique will provide members with any fitness attire they will need to take classes at our studio.
Purchases can be made online or at the studio.
Rok Your Assetz fitness accepts any authorized voucher with studio information and voucher code on it
Vouchers cannot be expired